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Return & Cancellation Policy
At Mahavir Nx, every outfit is crafted with care and precision to make your celebrations memorable. We value your trust, and while we strive to deliver perfection, we understand that you may sometimes need to make changes to your order. Please review our Return & Cancellation Policy below.

Returns
You can place a return request within 3 days of delivery.

Returns are accepted only if the product delivered is defective, damaged, or incorrect.

For size issues, exchanges may be offered, subject to availability.

Items must be unused, unwashed, unaltered, and returned in original condition with tags, packaging, and invoice.

Customised, made-to-order, or altered products are not eligible for returns or exchanges.

A return/restocking fee of INR 399 will apply to all return requests within India.

Cancellations
Orders once placed cannot be cancelled

Once processed or shipped, cancellations will not be accepted.

Customised or made-to-order products cannot be cancelled once confirmed.

Non-Returnable Items
Customised, altered, or made-to-order outfits.

Accessories including safas, mojaris, dupattas, malas, and brooches (due to hygiene and handling reasons).

Gift certificates, jewellery, potlis, juttis, and items bought on discount or sale are not eligible for return, refund, or exchange — unless there is a clear manufacturing defect.

Refunds
Refunds will be issued only for eligible returns or cancellations.

Refunds are processed to the original mode of payment within 7–10 business days after inspection/approval.

Shipping charges are non-refundable. Return/restocking charges (₹399) apply.

Sale & Discounted Items

Any product bought on sale, at a discounted price, or with a discount or coupon code is final sale. It is not eligible for return, exchange or refund. This includes any product marked “Sale” or “Discount” on our website, or shown with a reduced (cut) price.

The only exception is a product that arrives with a clear manufacturing defect, reported within 3 days of delivery.

Cash on Delivery (COD) & Return to Origin (RTO)

COD orders need a partial advance payment at checkout to confirm the order.

If a COD parcel is refused, or can’t be delivered because the customer is unavailable, it is sent back to us. This is called Return to Origin (RTO). When this happens:

• We charge the forward shipping cost of the order, even though shipping within India is normally free, plus the RTO charges from our courier partner.
• These charges are deducted from your advance payment.
• Any balance left from the advance is not refunded. You can use it as credit toward another product, as long as you place the new order within 15 days of the parcel returning to us. After 15 days, the balance expires.